After a flood or fire, the faster you act, the more likely it is that we’ll be able to help to successfully salvage, recover and restore your water-damaged books, documents and other materials. Rapid response and knowing the proper steps to take can make the difference between a successful recovery and a total loss.

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Our technical staff knows what questions to ask and will give you the proper advice for dealing with your disaster situation. When you call Document Reprocessors, you will be asked a series of questions. Please be sure to have this information ready when you call:

• What type of disaster did you have?

• How long ago did your loss occur?

• What type of water or other substance was involved? (black/clear)?

• How saturated are the papers? (from top to bottom)

• How many linear feet of documents are wet? (calculating linear footage will assist in preparing to retrieve the damaged documents).

• What kind of records? (legal, medical, government, etc.)

• What size of paper? (8 1/2×11, 11×17, double-sided, etc.)

• What other types of materials were involved in the loss? (photos, slides, magnetic media, x-rays)

 

In addition, to assist you with proper handling during the initial stages of a loss, we offer a comprehensive Disaster Recovery and Salvage Guide. This guide is available upon request and will be sent immediately via fax, e-mail or overnight express. To obtain your Document Recovery and Salvage Guide, please contact us.