Computer disks and similar magnetic media pose special problems for successful data recovery. Generally speaking, no attempt is made to recover the physical media -- only the data stored therein. Media to be considered for recovery include 3-1/2", 5-1/4", and 8" diskettes and PC hard drives. The response steps below will help document Reprocessors successfully air dry your disks so the data can be copied to new formats for longer term retention.

Attention to the response steps given below will help Document Reprocessors successfully recover the contents of your magnetic media:

• Keep the disk and its sleeve together to preserve labeling information.
• Place wet disks in a plastic bag, seal tightly, and freeze.
• Put the bag in a sturdy box, label the box with your name and contents, and ship within 24 hours by overnight express to our Middlesex, NY, location.
• Call our office to advise us on quantity, shipping and arrival time so we can be prepared to receive your shipment.